At Pros Outdoor Living, we’re committed to making your outdoor furnishing experience as seamless as the European-inspired designs we curate. Below you’ll find answers to our most commonly asked questions about our premium products, refined delivery service, and effortless returns policy.

Our Products

What style of outdoor furniture do you specialise in?
We offer European-inspired designer outdoor collections that blend sophistication with comfort. Our range includes contemporary patio furniture, artisanal fire pits, premium gardening tools, and curated outdoor textiles – all selected for discerning homeowners who value both design excellence and quality craftsmanship.
Are your outdoor furnishings weather-resistant?
Absolutely. Each piece in our collection is chosen for its durability and weather-resistant properties, from powder-coated aluminium loungers to UV-protected outdoor textiles. Specific material details are provided with each product description.
Do you offer complete outdoor living sets?
While we specialise in curated individual pieces that allow for personal expression, many of our collections can be combined to create harmonious outdoor spaces. Our concierge team at [email protected] can advise on complementary pieces.

Ordering & Delivery

What delivery options do you offer?
We provide two refined delivery services to match your needs:

Express Courier Service: Via DHL/FedEx (10-15 days delivery) from £12.95 – ideal for time-sensitive statement pieces.
Complimentary Green Delivery: Free EMS shipping (15-25 days) for orders over £50, with climate-conscious routing.
How long does order processing take?
All orders are processed within 1-2 business days from our Worcestershire warehouse. You’ll receive tracking information once your carefully packed items are dispatched.
Do you deliver to my country?
We deliver globally, excluding some Asian and remote regions. For specific country inquiries, please contact our concierge team who can verify delivery options to your location.
How are fragile items like lanterns and ceramic planters packaged?
We treat every shipment with museum-level care. Fragile items receive custom crating, cushions are vacuum-sealed, and all pieces are packed by our specialist team who understand the importance of pristine arrival.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are securely processed through our encrypted payment gateway.
Can I create an account to track my orders?
Currently, we provide order tracking via email confirmation with direct links to your shipment’s progress. We’re developing a client portal for future account management.

Returns & Exchanges

What is your returns policy?
We offer a 15-day returns policy from delivery date for complete peace of mind. Items must be returned in original condition with all packaging. For continental European returns, we provide prepaid labels to maintain our standard of effortless service.
How do I initiate a return?
Simply email our concierge team at [email protected] with your order details. We’ll guide you through the simple process and arrange collection if applicable.
Do you offer exchanges?
While we don’t offer direct exchanges, our team can facilitate a return and new purchase to ensure you receive your preferred item promptly. This process maintains our high standards of order accuracy.

Design Advice

Can you help me plan my outdoor space?
Our team has extensive knowledge of creating harmonious outdoor living areas. While we don’t offer formal design services, we’re happy to provide advice on product combinations and layout suggestions for your specific space.
What’s the best way to assess my new outdoor furniture?
We recommend scheduling deliveries for weekday mornings to inspect your investment in optimal daylight. This is particularly important for accurately assessing textile colors and furniture finishes in your outdoor environment.

Still Have Questions?

Our dedicated concierge team is available to assist with any additional inquiries at [email protected]. Whether you need clarification on delivery timelines for specific collections or advice on outdoor living solutions, we’re here to help create your personal paradise.

Pros Outdoor Living
7 Swanpool Walk, Worcester, GB WR3S 8JT